OttoServ Tech Services
Diagnostics and dispatch preparation for the tech work that keeps homes and small businesses running.
OttoServ Tech Services is a production-readiness lane for managed IT, low-voltage, smart home, CCTV, POS, network, and multi-site support work. Otto starts with structured remote tech triage and an owner-friendly preliminary report, then helps coordinate the next reviewed step.
This slice is also being prepared as a future voice-first operations command center so Otto can operate TechOps by phone after a dedicated TechOps voice number is approved.
Staging admin tool
Email Ingestion
Paste-only manual simulation for old inbox job solicitations. This page does not connect live Gmail, provider APIs, browser automation, Retell, phone behavior, or external job acceptance. API actions still require the admin token.
Open Email IngestionStaging admin tool
Technician Review
Temporary reachable technician review page for staging. It shows the same production-readiness review UI as the dashboard route, but technician data still requires the admin token through protected APIs.
Open Technician ReviewStaging admin tool
Opportunity Review
Temporary reachable opportunity review page for staging. It shows converted email opportunities, candidate matches, availability checks, scores, and acceptance guardrails. Opportunity data still requires the admin token through protected APIs.
Open Opportunity ReviewStaging admin tool
Sandbox Review
Live-like sandbox controls for Jonathan-owned test identities, allowlisted contacts, test inbox and phone sources, inbound event review, and outbound action queueing. API actions still require the admin token and do not send email, call, connect provider APIs, use browser automation, or accept external jobs.
Open Sandbox ReviewReports and recommendations are preliminary unless reviewed by OttoServ. This page does not promise live service coverage, live dispatch, final diagnosis, or final pricing.
Remote tech triage
Captured as structured context so Otto can separate remote triage opportunities from work that may need field dispatch preparation.
Small business tech help desk
Captured as structured context so Otto can separate remote triage opportunities from work that may need field dispatch preparation.
Contractor tech stack setup
Captured as structured context so Otto can separate remote triage opportunities from work that may need field dispatch preparation.
Home Tech Health Check
Captured as structured context so Otto can separate remote triage opportunities from work that may need field dispatch preparation.
Smart home and home automation support
Captured as structured context so Otto can separate remote triage opportunities from work that may need field dispatch preparation.
Wi-Fi and network support
Captured as structured context so Otto can separate remote triage opportunities from work that may need field dispatch preparation.
CCTV, security, and camera support
Captured as structured context so Otto can separate remote triage opportunities from work that may need field dispatch preparation.
POS, retail, and smart-hands support
Captured as structured context so Otto can separate remote triage opportunities from work that may need field dispatch preparation.
Remote pre-site surveys
Captured as structured context so Otto can separate remote triage opportunities from work that may need field dispatch preparation.
Remote-assisted field work
Captured as structured context so Otto can separate remote triage opportunities from work that may need field dispatch preparation.
Field dispatch preparation under OttoServ
Captured as structured context so Otto can separate remote triage opportunities from work that may need field dispatch preparation.
Remote closeout QA
Captured as structured context so Otto can separate remote triage opportunities from work that may need field dispatch preparation.
Recurring tech maintenance plans
Captured as structured context so Otto can separate remote triage opportunities from work that may need field dispatch preparation.
Retail and multi-site support
Captured as structured context so Otto can separate remote triage opportunities from work that may need field dispatch preparation.
How the first slice works
01
Otto gathers the issue, site, systems, impact, urgency, access, and preferred window.
02
Otto scores likely risk, remote triage fit, and whether onsite review may be needed.
03
Otto prepares a preliminary report for owner review before final diagnosis or dispatch commitment.
04
If field work is appropriate, OttoServ can prepare a job packet for technician review.
Future Otto TechOps voice model
Built for inbound and outbound voice operations later.
Otto TechOps Inbound Agent
Answers client and tech calls, identifies the related ticket, checks status, triages symptoms, and handles scheduling or rescheduling requests after the future phone workflow is approved.
Otto TechOps Outbound Agent
Confirms appointments, calls techs, checks ETA, follows up on missing closeout info, and confirms completion with clients after the future phone workflow is approved.
V1
Client calls Otto on a dedicated TechOps voice number later.
V2
Otto triages symptoms, model numbers, access notes, urgency, photos or video needs, and business impact.
V3
Otto determines remote vs onsite path, then schedules or queues the job for reviewed follow-up.
V4
Otto contacts techs, confirms availability, ETA, tools, rate, scope, and appointment details.
V5
Otto monitors ETA, check-in, closeout, missing deliverables, client completion, QA, invoice, and payout preparation.